IT SUPPORT AND MANAGEMENT

DESKTOP MANAGEMENT

• Level 1, 2 and 3 IT support based on a helpdesk solution and assumed intervention time
• Support for Microsoft, iOS, Linux operating systems
• Application support
• Support for centralized solutions (WDS, System Center)
• Support for business communication applications
• Centralized protection solutions (antivirus, antimalware etc.)
• E-mail Platform Solutions (Exchange, POP3, IMAP)
• Networking - firewall, VPN, connectivity, wireless etc.
• Printing solutions and support
• Software licenses inventory and management 
• Solutions dedicated to voice and video conferencing

SERVER MANAGEMENT

• IT support level 1, 2 and 3 based on helpdesk solution and intervention time assumed
• Microsoft and Linux server technologies
• Support for dedicated SharePoint, System Center, SVN, Skype for Business, WSUS, DNS,
• DHCP, Active Directory, Samba, Asterisk, backup and antivirus solutions
• Design and implementation of Level 3 for Microsoft Skype for Business
• Design and implementation of Level 3 for SSL - VPN solutions with two-factor OTP authentication
• Server infrastructure monitoring - logs, updates, troubleshooting, security policy - firewall and antivirus
• Active Directory and Exchange Servers - design and implementation
• DNS, DHCP, Print Servers, Web Servers, File Servers - Implementation and Management
• E-mail servers: Exchange, POP3, IMAP

NETWORK MANAGEMENT

• IT support level 1, 2 and 3 based on helpdesk solution and intervention time assumed
• Network design, implementation and support
• Routing and Firewall solutions based on Cisco, PaloAlto, Sophos equipment
• Site to site VPN, SSL VPN, VPN concentrator
• Networking and WiFi solutions, implementation and support
• Turnkey consulting and IoT solutions - support and implementation
• Consulting and solutions for Internet access - gateway, BGP